The Indian Railways (indianrail.gov.in) is the largest and busiest rail networks in the world. No wonder, IRCTC, or the the Online Passenger Reservation website of Indian Railways, receives a few million hits per day.

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Indian Railways operates 8,702 passenger trains and transports around five billion people annually. Indian Railways website is the only online information source for checking the ticket status, seat availability, running train's location and passenger fares. Yet, the Ministry of Railways has done little to improve the usability and accessibility of the railways official website.

Pop-ups, frames, blinking text, tables with big borders, scrolling text - which are a big no-no in modern web design - can all be seen on the Railways homepage. None of the images have an alternate text. The IRCTC homepage is jam-packed with third-party advertisements that it becomes hard to even locate the login form.

Millions of Indians still connect to the internet using slow and expensive dial-up connections but Railways website pages are bulky because to content as well as heavy use of style tags. In few cases, over 70% of the HTML code was commented which can easily be removed from the pages making them lighter.